Shipping and Delivery Upgrade Options
1. Standard Shipping for Standing Desks and Treadmill Desks
in the continental United States (see below for Alaska and Hawaii)
- All of our adjustable-height desks and tables have an associated flat rate shipping charge when being delivered within the lower 48 states, depending on the size and model.
- See the Shipping tab on the item's web page for specific flat rate prices.
- Flat rates apply to any major metropolitan region within the continental United States, unless otherwise specified.
- Flat rate shipping includes all optional peripherals that were purchased together, such as monitor arms and keyboard trays, but not treadmills.
- NYC deliveries, non-standard delivery times, and other special delivery options requested by the recipient, as well as delivery to addresses that are more than 50 miles away from our freight carriers' designated hubs may be subject to additional delivery surcharges.
- All of our desks and tables are made-to-order in Grand Rapids, Michigan, and shipped out within 5 to 7 business days from date of order.
- Most desks - and all desks that are shipped with Room of Choice or White Glove Installation options (see below) - are shipped via freight carrier. You'll receive a tracking number by email once the product has been loaded onto the delivery truck.
- Delivery to any major metro area within the continental US takes 3 to 5 business days from when it leaves our factory. More remote areas can take an additional 1 to 4 days. These delivery times are based on ideal weather conditions and the dispatcher's ability to reach the customer by phone to schedule delivery. Please allow for extra time if there is inclement weather anywhere between Michigan and your area.
- The vast majority of deliveries are made within 8 to 14 business days of ordering (not including weekends and holidays), depending on distance from Michigan. Southeast and Southwest US deliveries can take longer.
- A dispatcher will call you 24 hours in advance to confirm the address and a convenient 4-hour window for delivery. Delivery times are available from 7am to 7pm in most markets.
- Standard delivery is to the first covered threshold. In apartment buildings and office buildings this would be to the lobby, if there is a doorman or receptionist. If there is no covered area to place the delivery in, it will be taken as close as possible to the building structure, which may be curbside, and it will be the customer's responsibility to unload the pallet and bring merchandise into the building.
- For inside delivery, select Room of Choice or White Glove Delivery (see below). Note that White Glove Delivery includes Room of Choice.
- White Glove Delivery always includes factory pre-assembly and testing.
- Some smaller desk systems may be shipped by FedEx Ground. Manufacturing and delivery times will be similar to freight shipments described above.
A. Room of Choice Delivery
Standard shipping brings your new desk or table to the first covered threshold. With Room of Choice the two-man delivery crew will bring all the components all the way to the room where your desk or table will go. Elevator trips, and up to two flights of stairs, are included in the price. Note: this service level may not be available in certain rural areas.
B. Pre-Assembly Option
We do everything possible to make assembly of our desks and tables easy. Typical desk assembly takes only 20 to 45 minutes - depending on the model - if you have a helper. (Add a little time if you ordered a keyboard tray, monitor arm, or other accessories.) However, we do offer factory pre-assembly on most models (exceptions: Upsilon and corner desks). Conference tables are always shipped pre-assembled.
C. White Glove Delivery
Our most popular shipping upgrade, the two-man crew will deliver your factory pre-assembled desk to your room of choice, unbox it, and cart away the pallet and all packaging materials. If a treadmill is included in the purchase, it will also be unboxed and the packaging materials will be removed. Installation of accessories such as monitor arms, keyboard trays, power nodes and cable management kits are not included in the white glove delivery service. White Glove Delivery includes up to 30 minutes of labor including unloading of the shipment, unboxing of the desk and/or treadmill, and removal of the shipping pallet and all packaging materials. Note: this service level may not be available in certain rural areas.
Tips for Success
It is our desire to get your product to you as safely and quickly as possible! To help us make this possible, here are a few things you can do to help if you've ordered a desk system that will be delivered by freight:
- Provide us with the best phone number for the delivery dispatcher to reach you, or someone in your receiving department (they will typically call within 24 hours of the shipment reaching your local area).
- Deliveries cannot be reliably scheduled by voicemail so please provide a backup phone number if possible.
- Letting us know in advance whether the address is residential or commercial, and if the latter, if there is loading dock access, will speed the process.
- You can send us this information by email to email@example.com referencing your name and order number, and we will make sure the information is relayed to the carrier doing the delivery.
2. Standard Shipping for All Other Items
See the SHIPPING tab on any item's description page, or add the item to the shopping cart and see the shipping options that appear in the selector, to see specific prices for shipping or will-call options. In many cases, domestic (lower 48 states) shipping is included free of charge. Some heavier items - such as standalone treadmills and standalone bases - have specific shipping selections for Hawaii, Alaska and Canada. For all other international destinations, please see instructions below for obtaining a custom shipping quote.
3. Shipping to Hawaii, Alaska, and Other Countries
Hawaii, Alaska and international customers have two options:
- We can ship to any freight forwarder in the continental US for the same flat rate as to any other domestic customer. It would be your responsibility to select a freight forwarder, set up an account, and negotiate freight forwarding rates. If you go with this option, contact us at firstname.lastname@example.org or (425) 999-3550 with your order details and the delivery address for your freight forwarder, and we will get back to you with pallet dimensions, weights, and any other information required for your forwarder to generate a quote for you.
- For international customers, the product can be shipped via DHL Global Freight (ocean) or DHL Express (typically 2-day or 3-day air). Please contact us with complete order details, full shipping address, and contact information so that we may generate a quote for you. By default, we will generate a quote for DHL Global Freight (ocean/ground) shipping only — unless you indicate you would like DHL Express (air) or both rates to compare. Please allow 24-72 hours to turn around an international delivery quote. Important: DHL Global Freight (ocean/ground) CANNOT deliver to residential addresses, only to commercial addresses. DHL Express (air) can deliver to both residential addresses and commercial addresses.
Note for Canadian, Mexican and Overseas International Customers: You will be responsible for any customs duties and taxes that may be due to your government. The carrier (DHL) will collect these at the time they contact you to schedule your delivery.