Ordering & Purchasing
How do I place an order on iMovR?
You can place an order directly through the iMovR website by selecting your product, customizing options if available, and completing checkout. Orders are confirmed by email once payment is processed.
Can I modify or cancel my order after it’s been placed?
Orders can often be modified or canceled if they haven’t entered production or shipping yet. It’s best to contact customer support as soon as possible after placing your order.
Do you offer bulk or corporate discounts?
Yes, iMovR offers bulk, corporate, and enterprise pricing for businesses, schools, and organizations purchasing multiple units.
Are there financing or payment plan options available?
iMovR typically offers flexible payment options through third-party financing providers, allowing you to spread payments over time.
Do you charge sales tax on orders?
Sales tax is applied where required by law and is calculated automatically at checkout based on your shipping address.
Shipping & Delivery
Where does iMovR ship?
iMovR ships within the United States and may offer international shipping on select products. Availability depends on the destination and product type.
How long does shipping usually take?
Shipping times vary by product and location. Many products ship within a few business days, while custom or built-to-order items may take longer.
Do you offer expedited shipping?
Expedited shipping options may be available at checkout depending on the product and delivery address.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can monitor delivery progress.
What should I do if my order arrives damaged?
If your product arrives damaged, contact iMovR customer support promptly with photos of the damage so they can arrange a replacement or solution.
Assembly & Installation
Are iMovR desks and converters easy to assemble?
Most iMovR products are designed for straightforward assembly with clear instructions, and many customers can complete setup on their own.
What tools are required for assembly?
Basic household tools are usually sufficient, and some products include the necessary tools in the box.
Do you offer professional installation services?
Professional installation may be available in certain areas or through third-party partners.
Can I assemble the desk by myself?
Yes, many users assemble their desks alone, though having a second person can make setup faster and easier for larger desks.
What should I do if parts are missing or incorrect?
If any parts are missing or incorrect, contact customer support and they will send replacements as quickly as possible.
Product Selection & Compatibility
How do I choose the right desk or desk converter for my needs?
Choosing the right product depends on your available space, equipment setup, height requirements, and how often you plan to switch between sitting and standing.
Are iMovR desk converters compatible with any desk?
Most iMovR desk converters are designed to sit on standard desks, as long as the surface is stable and large enough to support the converter.
What monitor sizes and weights do iMovR products support?
iMovR products are built to support common single- and multi-monitor setups, with heavy-duty options available for larger or heavier equipment.
Are iMovR products suitable for corner or L-shaped desks?
Yes, iMovR offers designs specifically intended for corner and L-shaped desk configurations.
Can iMovR desks be used with treadmills or balance boards?
Many iMovR standing desks are compatible with under-desk treadmills and balance boards, depending on size and weight capacity.
Ergonomics & Adjustability
What height range do iMovR desks and converters offer?
iMovR products are designed to accommodate a wide range of user heights, allowing proper ergonomic positioning for both sitting and standing.
Are iMovR products suitable for tall or short users?
Yes, the adjustable height ranges are intended to support users of varying heights comfortably.
How do I set up my desk ergonomically?
An ergonomic setup places your monitor at eye level, keyboard at elbow height, and allows your arms and wrists to remain in a neutral position.
Do iMovR desks support dual or triple monitor setups?
Many models are built to handle dual or even triple monitor configurations, especially wider or heavy-duty options.
Are keyboard trays and accessories adjustable?
Yes, compatible keyboard trays and accessories are adjustable to help fine-tune your ergonomic setup.
Electric vs Manual Products
What is the difference between electric and manual desk options?
Electric desks and converters use motors for push-button height adjustment, while manual options use gas-assisted or mechanical lifting systems.
Are electric desks quieter than manual desks?
Electric desks are designed to operate quietly, making them suitable for shared or office environments.
Do electric desks require special power outlets?
Electric desks typically plug into a standard wall outlet and do not require special electrical setups.
What happens if the power goes out on an electric desk?
Most electric desks remain stable at their current height until power is restored.
Which option is better for shared workspaces?
Electric desks are often preferred for shared workspaces because they allow quick and effortless adjustments between users.
Performance & Stability
How stable are iMovR desks at standing height?
iMovR desks are engineered for stability, remaining solid and steady even at maximum standing height.
What is the weight capacity of iMovR desks and converters?
Weight capacity varies by model, with heavy-duty options available for users with larger or heavier setups.
Do desks wobble when typing or leaning?
When properly assembled and adjusted, iMovR desks are designed to minimize wobble during normal use.
How durable are iMovR lifting mechanisms?
iMovR lifting systems are built for long-term reliability and are tested to withstand frequent daily adjustments.
Are iMovR products tested for quality?
Yes, iMovR products undergo rigorous testing to ensure safety, performance, and durability before reaching customers.
