Refund policy

Returns & Cancellations

We want you to love your new setup. Here's how returns and cancellations work across our product line.

Standard products — 100-Day Guarantee Most items are covered by our 100-day, 100% Satisfaction Guarantee: if it's not right for you, send it back for a full refund minus a 20% restocking fee (this covers 3D-laminate desks and desktops, filing cabinets, credenzas, drawers, keyboard trays, and accessories like seating, treadmills, and DIY bases). The item needs to come back like-new, in its original packaging, with all original hardware. Return shipping is on the customer. Email CustomerCare@iMovR.com with your order number for an RMA.

Solid Wood Desks, Accessories, & Custom Items - Final Sale Every solid wood piece is built to order specifically for you, so:

• You can modify or cancel your order within 24 hours of placing it — after that, it's in production and can't be changed.
  
• Once production has started, solid wood items are non-returnable, non-cancellable, and non-refundable.
• If a piece arrives with a manufacturing defect or shipping damage, contact us within 48 hours of delivery with photos — we'll make it right. That's a warranty/defect claim, not a return, and it's not affected by the non-returnable policy above.

Isola Privacy Pods are Non-returnable. Manufacturing defects are still covered under warranty.

Unsit Treadmill Comes with its own 30-day satisfaction guarantee, administered directly by the manufacturer (iNMOVEMENT) — separate from iMovR's 100-day policy.

Bulk orders (5+ units) Orders of 5 or more of any single item are considered bulk purchases and fall outside this policy. Contact Sales@iMovR.com to discuss terms.

Clearance & final-sale items May be marked non-returnable — check the individual product page.

Packing your return Items must ship back in brand-new, saleable condition (no dents, scratches, or laminate damage beyond anything present at delivery), in the original packaging/pallet, with all original hardware, screws, cords, and motors included. Contact us if you'd like help repackaging.

Damage, loss & shipping issues

• Desk/treadmill damage: report with photos within 24 hours of delivery. All other items: within 7 days.
• iMovR isn't responsible for shipping costs/logistics on returns, or for items lost or misdelivered in transit — those go through the shipping carrier directly.
• Wrong item delivered? Contact us immediately and we'll arrange a swap.
• Refused, undamaged deliveries: return shipping and any transit damage costs are deducted from the refund.
• Refunds are processed 7–14 business days after we receive and inspect the returned item.
• Desktop color/finish samples are non-returnable, but their cost is refunded once you complete a desk purchase.
• Assembled "personal item" products cannot be returned.