Refund policy

Returns

We are proud to offer a return window of 100 days from the date of delivery on most items subject to the following:

• Returns must be shipped back to iMovR in like-new condition with all original parts and packaging.
• 3D Laminate desks & accessories will be charged a 20% Restocking Fee due to the custom made-to-order nature of those product.
• We are unable to offer refunds on solid wood desks or accessories due to the custom made-to-order nature of those products. the Isola Pods are non-returnable. Some clearance items may not be returnable or refundable. The Unsit treadmill has a separate return policy. Please check the item description to see if a an item is returnable or contact our customer care team.
  

To begin the return process, send an email with your name and order number to CustomerCare@iMovR.com, and our customer care department will issue you an RMA (return merchandise authorization) number.

Please read below for more detail on our Return Policy.

Packing and Shipping Your Return

Due to the heavy weight of many of our products, special care is taken to ensure that they ship without any damage. We ask that you take the same level of care when repackaging your returns so that they meet the following criteria:

• Returned in brand new, saleable condition (no dents, scratches, lacerations in laminate, etc.) minus any damages or defects present upon initial delivery.
• Properly packed in the original packaging and pallet (if applicable).
• Includes all original hardware and parts (screws, bolts, cords, motors, etc.).

Please contact our customer care team if you have any questions or if you need assistance to ensure that your items are correctly repackaged, and we will be happy to help you.

Restocking Fees

3D Laminate products will incur a a restocking fee of 20% due to the custom made-to-order nature of the product and will be applied to all 3D laminate products (including desks, DIY desktops, filing cabinets, credenzas, premium drawers, and SteadyType keyboard trays).

Accessory products (seating, treadmills, DIY Bases) will incur a 20% restocking fee.

Solid Wood cannot be cancelled, returned, or refunded at any time after 48 hours from order placement. Solid Wood product orders begin production immediately after being processed and are custom built to customer specifications. Due to the custom nature of these products, modifications and cancellations may only be made within 24 hours of order placement, before custom manufacturing has begun. If any manufacturing errors or defects are found within 48 hours of delivery, please contact our customer care department, and provide photos of the problem, and we will make every attempt to address the issues.

Isola Pods cannot be returned. 

Bulk Orders

Orders consisting of 5 or more of any desks, converters, or DIY bases (or 5 or more of any one item) are considered bulk purchases and are not covered by this return policy. Please contact Sales@iMovR.com for more details.

Preventative Measures

We offer thousands of size and color combinations. Please select your items carefully. Please be sure to view the "Specs" and "Docs" tabs available below the blue "Buy" button on each product page for more detailed information, and please take measurements of your space to ensure a good fit.

All screens display colors slightly. Additionally, because wood is a natural material and stains are hand-applied, every solid wood piece will have some variation. To ensure accurate color selection, we also sell physical samples of every tabletop color and finish, which you can find here:

3D Laminate Color Guide
Solid Wood Finish Guide

Desktop samples cannot be returned. However, when you proceed with a desk purchase, you can receive a refund of the cost of the samples by contacting CustomerCare@iMovR.com.

Additional Return Policies

• iMovR is not responsible for any shipping costs or logistics for returned products.
• If a returned item does arrive back to iMovR warehouses damaged, and the damage is claimed to have occurred during shipping, the customer is responsible for reaching out to their shipping provider for info on their insurance policy, and depending on the degree and cause of damage, iMovR may void or reduce the amount of credit returned to the customer.
• iMovR is not responsible for lost merchandise or delivery to the wrong address. If merchandise is lost during transit or delivered to the wrong address, resolutions must be handled with the shipping provider directly.
• In the event that the wrong product is delivered to your stated shipping address please contact iMovR customer care immediately and we will work to facilitate a return of the wrong items and delivery of the correct items.
• In the event that your desk or treadmill is damaged upon delivery, please provide customer care with photos of damage, imperfections, or blemishes within 24 hours of receipt. For all other items, do the same within seven (7) days of receipt. Either a discount will be offered or, depending on the severity of the damage, a replacement may be arranged.
• If an undamaged shipment is refused at the time of delivery, any return shipping costs in addition to any damages that are incurred in transit is the sole responsibility of the customer and will be deducted from the refund amount.
• Upon the arrival of the returned items, our teams conduct a thorough inspection as per the RMA outline to determine a refund amount. Please allow 7-14 business days from the date of iMovR receiving the returned items for your refund to be processed.
• iMovR is not responsible for any overseas shipping costs or logistics for new or returned products.
• Products classified as “personal items” cannot be returned once assembled.
• The Unsit Treadmill has a 30 day satisfaction guarantee and return window provided by Inmovement.