Shipping policy

At iMovR, we are committed to delivering your ergonomic solutions promptly and damage-free.

Lead Times

Typical Lead Times:

3D Laminate Products (made-to-order): 5-15 Business Days

Solid Wood Products (made-to-order): 4-10 Weeks.

Other Accessories and Products Typically ship in 5 business days unless otherwise noted under the shipping tab on the product page.

All lead times above and listed throughout this website are our best estimates. We always desire to get you your product as soon as possible, but issues with the supply-chain, manufacturing equipment, or other issues do sometimes arise. If your order is going to be late, we will do our best to promptly notify you and keep you informed of the current best estimated ship date. 

Shipping to the Lower 48 States

3D-laminated products ship from Grand Rapids, Michigan. 

  • Lander and Lander Lite desks sized 65" and smaller ordinarily ship by parcel carriers in two separate parcels, one for the desktop and one for the legs.¹
  • Larger desks including L-desks, U-desks and conference tables ship by Freight. 
  • All Jaxson rectangular desk models will generally ship by parcel carriers in two separate parcels, one for the desktop and one for the base frame.¹ In the case of Jaxson corner desks, the desktop ships by freight and the base ship via parcel carrier.
  • Standalone 3D-laminated rectangular desktops 71" and smaller ship by parcel carrier. All other 3D-laminated desktops and tabletops, as well as bulk desktop orders ship by Freight

¹ Bulk orders of 2 or more desks will usually ship by Freight regardless of desk size.

Solid wood items ship from Benton Harbor, Michigan.
  • All Lander and Lander Lite desks, Ensign's desks, Synapse conference tables and standalone solid wood desktops ship by Freight.
  • Note that when treadmills are co-ordered with any solid wood desk the Unsit Desk Treadmill is shipped separately by freight from Indianapolis and can arrive 5-8 weeks sooner than the desk.
  • Captain's desk ships by FedEx Ground.
All other accessories ship by parcel carriers.
  • See Shipping tab on the specific product page for transit time estimates.

Please note: some iMovR products that you may have ordered together with your desk system may ship separately from California, Michigan, Kentucky, Nevada, Texas, Ohio, Washington, Indiana, or Missouri via parcel carrier. These accessories may arrive sooner or later than the desk itself. If your desk is being shipped by freight please note than some accessories may travel together with it on the same pallet. You will receive separate tracking codes for each shipment. Unsit Treadmills ship from Indiana via Freight.

Important Notes on Freight Delivery

All of our prices include Free Shipping in the Lower 48 states. Exceptions include:

  • Non-standard delivery times.
  • Other special delivery options requested by the recipient, and
  • Delivery to addresses that are more than 50 miles away from our freight carriers' designated hubs.
  • See additional delivery surcharges for these and other special requests.

Our preferred freight carrier, SEKO Logistics, requires a scheduled delivery appointment, where an adult must be present to sign for the shipment, and if an inside-delivery upgrade was requested, provide access into the room where the items are to be brought.

As your shipment reaches the final delivery center nearest your location, a dispatcher from SEKO Logistics will call you from (866) 268-5263 to schedule a 4-hour window for this appointment. SEKO will also send you an email at the same time. 

Standard Delivery is to the first covered threshold.

    • For deliveries to apartments/condos and office buildings, this would be to the lobby if there is a doorman or receptionist.
      • If there is no covered area to place the delivery in, it will be taken as close as possible to the building structure, which may be curbside.
        • It will be the customer's responsibility to unload the pallet, dispose of the pallet, and bring merchandise into the building. If you need help with this, you can upgrade to Room of Choice (see below).

        Room of Choice Delivery Upgrade is our most popular shipping upgrade. The two-man delivery crew will bring all the components all the way to the room where your workstation equipment will go.

          • The upgrade includes elevator trips and up to one flight of stairs.
            • You will be responsible for unboxing, assembly, and debris removal.
              • Note: this service level may not be available in certain rural areas.

              How To Track Your Order

              If your item ships LTL Carrier. If via SEKO, will receive a MySEKO tracking link by email when your desk departs our factory. Please use this link for updates on the progress of your delivery. The freight carrier (SEKO Logistics) will always have more information on your delivery than we will, so we recommend that you contact them directly at (866) 268-5263 with any delivery questions you may have.

              If shipped via a different LTL carrier, we will send you appropriate tracking information if and when available.

              If your item ships via Parcel (USPS, FEDEX, UPS). We will typically provide tracking through Shopify which should send you an email notification with the ship date and tracking information. Sometimes (for instance on orders with multiple shipments) we will directly email you tracking information.Be on the lookout for tracking and shipment information in your email.

              For inquiries on production status of your furniture prior to shipping from the factory, please contact customercare@imovr.com with your name and order number.

               

              Tips for Success

              It is our desire to get your product to you as safely and quickly as possible! To help us make this possible, here are a few things you can do to help if you've ordered a product that will be delivered by freight:

              • Provide us with the best phone number for the delivery company to reach you or someone in your receiving department to coordinate delivery.
              • Deliveries cannot be reliably scheduled by voicemail so please provide a backup phone number if possible.
              • If you can white list SEKO's phone number before they call this will help avoid potentially missing their call.
              • Letting us know in advance whether the address is residential or commercial and if there is a loading dock available, extra flights of stairs or other complicating factors for delivery crews. You can send us this information by email to customercare@imovr.com referencing your name and order number, and we will make sure the information is relayed to the carrier. If any additional accessorial fees are charged by the carrier (e.g. for additional flights of stairs) our Customer Care Team will contact you for a credit card number, as we do not retain these in our system for security purposes.


              Shipping to Hawaii, Alaska, Canada, and Mexico

              If there is no price listed on the product page for your shipping destination, please contact us with complete order details, full shipping address, and contact information so that we may generate a quote for you.


              Shipping Outside of North America

              For other international customers, we are happy to ship your order using the freight forwarder of your choice. Contact our sales team for more information.