Frequently Asked Questions
If you don’t see an answer for your question here, don’t hesitate to message one of our product experts, or call us at (425) 999-3550 or (888) 208-6770 if you’re outside the US.
Where can I find shipping information?
Shipping details for each product are outlined in the description for that product. If not shown then most likely the shipping method is FedEx Ground or equivalent service.
For more information, see our complete guide to Delivery & Installation Options.
Do you offer installation services?
In an effort to minimize exposure to COVID-19 and continue to provide uninterrupted home delivery service, the in-home "White Glove" service has unfortunately been suspended until conditions allow us to safely reinstitute it. We believe this change is in the best interest of the customers, as well as the delivery teams. Thank you for your understanding and be assured that we will continue to monitor the current situation with a keen focus of protecting the health and safety of all. Learn more about our other COVID-19–related policies here. We hope to be able to offer this service again soon.
What is NEAT certification?
You can read all about it here.
Where can I find more information on health benefits/sitting disease?
Please see our guides for comprehensive information on health benefits, ergonomics, and more. Don’t hesitate to share these around the office to help promote a healthier culture!
Do your products come with a warranty?
Yes, please see the individual product page for warranty information.