How COVID-19 is Affecting Shipping Times
How Does COVID-19 Affect Shipping?
There are a number of contributing issues, not the least of which are supply chain prioritization for vaccine distribution, the explosive growth in eCommerce since the pandemic, explosive demand in standing desks and other work-from-home products, and of course COVID outbreaks in factories and at carriers' facilities that sometimes require entire teams to quarantine for periods of time, affecting both component deliveries to our factories as well as finished goods deliveries to you, our customer. There have also been chronic extensive port delays for any components coming in from overseas, especially west coast ports like Los Angeles. The result is continued frequent delays of a week or more for shipment deliveries.
In addition, ROC (Room of Choice) and WG (White Glove) delivery upgrades have been suspended by our freight carriers for more than one year now, and it may be several more months before these services are offered again. When these services are restored we are told that they'll likely be rolled out one market at a time based on local lockdown phase rules in effect.
What iMovR is Doing to Help
iMovR has added extra staffing 7 days a week during this crush period to maximally serve our customers. We have also expanded our hours of operation (live chat and phone) to 6am-9pm Pacific / 9am-midnight EST. However, to minimize the risk of your order not arriving on time for the holidays or the new year we strongly urge customers to order as early as possible. Please review the information in the Shipping tab for each product you have ordered for any specific information on potential delays.
iMovR is fortunate to manufacture all of our desk products in the USA, so we have far fewer problems than our China-sourced competitors contending with massive port delays right now, among other supply chain constraints due to COVID-19 both here and abroad. While we have been working furiously with our factories in Michigan, Kentucky, Missouri, Ohio, and Texas ever since March 2020 to scale up to meet the explosion in demand, and to deepen inventories, we will likely run out of a few things here and there. And so we've created Quick-Ship versions of our most popular desk items specifically for those customers who need the product as fast as possible.
To Improve Your Delivery Service
If your order is shipping by freight please white list the carrier's phone number (CEVA Freight, 1-855-213-2382) so their dispatch can reach you to schedule delivery without getting shunted to voicemail as an unknown caller. This will help improve the delivery time of your order.
Please also note that at this time carriers are not allowed to enter customer premises, so our standard offerings of room-of-choice and white glove delivery are temporarily suspended.